Deregulation and rising costs are not the only culprits for why companies overpay for their utility services. Over the past ten years, Rose Consulting, Inc. has discovered and resolved many billing and rating issues. The three main reasons for these issues are company error, complexity and downsizing.
Reason One: Utility rules and regulation are complex, confusing and often contradictory. With various rate schedules, classification and sub-rates, it's hard to know what they mean, let alone which one is best for your company. Just because a rate is different, does not mean it will save your company money. A rate that appears to save money during peak months may in actuality cost your organization twice as much during off peak months negating any savings.
Reason Two: Many utility companies have downsized customer support making it a issue to resolve even the smallest billing discrepancies. Ever been put on hold for a simple question and while waiting turn a year older? Customer service like this causes many issues to be put aside until you have "more time," prolonging their presence on your invoices.
Reason Three: Utility companies DO make mistakes! Many customers have placed their trust with their utility companies and assumed their billing was accurate and efficient or worse yet, their only option. This leads to vulnerability for errors and overcharges.
So what can you do to stop the rising costs in your energy billing? The answer is to audit each line item on your monthly bill. This type of audit can be time consuming for companies that lack the personnel to do such an audit and statement preparations. Facility managers are occupied with maintaining efficiency.
To quote Vince Lombardi, the coach of the Green Bay Packers, "We didn't lose the game. We just ran out of time."
Utility providers are content with the fact that the detection of errors or over-billings is the customer's responsibility. Most organizations do not have the the specific knowledge, experience or direct data access necessary to challenge rate or bill accuracy. Rose Consulting, Inc. is the independent resource that has the knowledge, experience and dedication to review your utility billing. We will preform and in-depth review of your energy bills, identify any overages and errors and opportunities for refunds. We will look for ways to reduce costs going forward while performing your audit.